Anyone notice some downtime earlier this morning? First of all let me apologise, this was due to our main nameserver crashing after an automated system update. We were first made aware of the situation around 04:00 this morning, and we managed to rebuild the server by 06:00 however during this time, DNS servers around the world and cached invalid IP addresses for many of the websites on our system. Once our nameservers were sending out the correct IP addresses the cache was updated and the websites should have magically reappeared! Most of the websites were up and running by 10:00.
Our sytems administrators with the help of an external company are trying to find out exactly what caused the crash, however in the meantime, we have moved our nameservers onto new hardware and moved NS3 and NS4 onto new clusters to ensure this DOES NOT happen again.
I hope any customer that has been with us for a while knows that this sort of thing does not happen often, and as for our new customers, I cannot apologise enough and I hope we have not put you off.
I want to take this time to thank all our customers, and to wish you all a happy and successful 2009! Good luck with all your ventures!